REFUND AND RETURNS POLICY

Due to the intimate nature of our products, we maintain a strict return and exchange policy to ensure the safety, hygiene, and satisfaction of all our customers.

Defective Items Only

We only accept returns or exchanges for items that are damaged or defective due to a manufacturing issue.

  • Claims must be submitted within 7 calendar days of receiving your order.

  • Items must be unused, unopened, and in their original packaging.

  • You will be required to provide photo or video evidence of the defect for our quality team to review.

If approved, we will offer a replacement item or store credit, depending on availability.

No Returns or Exchanges For:

  • Opened or used products

  • Personal dissatisfaction or change of mind

  • Incorrect usage or damage caused by the customer

  • Items marked as final sale or non-returnable

This policy is in place to protect your health and the health of others, and to ensure that all customers receive brand-new, unused items.

To Submit a Return Request:

Please contact our customer service team at support@testingsexualtoys.com with:

  • Your order number

  • A description of the issue

  • Supporting photos or videos

We’ll review your request within 2–3 business days and follow up with next steps.

Thank you for understanding and supporting a safe and respectful shopping experience.